Who does the work?
Darren leads every engagement personally. Research, document review and first drafts are prepared by the systems 013 Labs runs and are reviewed by him before you see them. If a build needs more hands than one, that is agreed in the scope letter before it starts.
We already have an IT team.
Good. IT keeps systems running and secure; this work decides what the business should change and in what order. We work with your IT lead from the first week.
We tried a chatbot and nothing changed.
That is useful evidence. A tool added on top of unchanged work rarely moves a number. The plan starts from the work and the decision, then chooses the tool.
Our data is a mess.
Most company records were written for people to read, so part of the work is deciding which records matter, what to fix first, and what can be used as it is. A messy record is where the work starts.
We are in a regulated industry.
Then controls come first. We map what information may leave the company, what needs approval, and what a regulator would expect to see, and we design the plan inside those limits, working alongside your counsel.
How will we measure it?
Before anything is built, we agree the baseline and the measure: margin, response time, cash, errors or capacity. If a change cannot be measured, it does not go into the first build.
Is this a big transformation program?
No. The sprint has a fixed scope and runs four to six weeks, and it ends in a decision and a first build defined in writing.